Privacy Policy

This privacy policy explains how ajax-casino, operating via ajax-casino-ca.com, collects, uses, and protects your personal information. It applies to all players and visitors using our services or website. Effective date: November 6, 2025.

Who We Are

OBSERVE: ajax-casino is operated under the domain ajax-casino-ca.com and is part of Great Canadian Entertainment. The primary location is 50 Alexander's Crossing, Ajax, Ontario, L1Z 2E6, Canada. The operation is regulated and licensed by the Alcohol and Gaming Commission of Ontario (AGCO) under the Gaming Control Act, 1992, valid through December 31, 2025.
EXPAND: While some corporate registration details are not specified, ajax-casino ensures direct contact channels for data privacy matters through designated email addresses and staff oversight.
REFLECT: For privacy-related inquiries, you may contact our Data Protection Officer (DPO) or data protection department as follows:

Email: general@ajax-casino-ca.com (general); support@ajax-casino-ca.com (support inquiries)
Mailing Address: 50 Alexander's Crossing, Ajax, Ontario, L1Z 2E6, Canada
Parent Company: Great Canadian Entertainment
Supervisory Authority: Alcohol and Gaming Commission of Ontario (agco.ca)

What Personal Data We Collect

OBSERVE: ajax-casino collects information necessary for the operation of legitimate casino services, including identity, technical, and behavioral data.
EXPAND: Data is collected via registration forms, gameplay, payment processing, and cookies. Some data is collected automatically through technical means.
REFLECT: The categories of data collected include:

Personal Data: Full name, date of birth, contact details (email, phone number), address, identification documents for verification (KYC/AML compliance).
Technical Data: IP address, device information (browser type, operating system), log files, unique device identifiers, location data.
Payment Data: Bank account numbers, credit/debit card details, transaction records.
Behavioral Data: Betting and gaming history, transaction history, website navigation data, clickstream data.
Cookies & Tracking Technologies: Session and persistent cookies, third-party analytics and advertising cookies, local storage objects, pixels, and similar technologies.

Legal Basis for Processing

OBSERVE: ajax-casino complies with Canadian privacy law and Ontario regulatory frameworks, ensuring all data processing is lawfully grounded.
EXPAND: Processing activities are mapped to one or more of the following legal bases:

User Consent: Certain activities, such as marketing communications or use of specific cookies, require your explicit consent, which you can withdraw at any time.
Contract Fulfillment: Processing is necessary for the performance of your account, to provide gaming services, process payments, and manage your relationship with ajax-casino-ca.com.
Legal Obligations: We are required by law to verify your identity, prevent fraud and money laundering, and comply with reporting requirements established by AGCO and applicable Canadian laws.
Legitimate Interests: Where processing is necessary to prevent fraud, ensure network and information security, conduct analytics, and improve our services, provided such interests are not overridden by your fundamental rights and freedoms.

Regional Compliance Note: All processing activities are aligned with the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario privacy law, and AGCO directives.

Purpose of Processing

OBSERVE: Your personal data is collected and processed for transparent, specific purposes.
EXPAND: These purposes are carefully defined to meet regulatory requirements and business needs.
REFLECT: Data is used for:

Providing Casino Services: Account creation, authentication, access to games, processing deposits and withdrawals.
Improving Service Quality: Troubleshooting, performance monitoring, system optimization, and customer support.
Marketing & Communications: Sending promotional materials, news, and personalized offers (subject to your consent).
Analytics: Analysis of user behavior, traffic, and trends to enhance user experience and optimize our offerings.
Fraud Prevention & Security: Detecting and mitigating fraudulent activities, enforcing responsible gambling, and maintaining system integrity.
Legal Compliance: Meeting KYC, AML, and regulatory reporting obligations.

Disclosure & Sharing

OBSERVE: Data sharing is limited and always in accordance with applicable law.
EXPAND: Disclosure occurs only where necessary for legitimate operations or as required by regulators.
REFLECT: Your information may be disclosed to:

Payment Partners: Banks, payment processors, and financial institutions for transaction processing.
Service Providers: IT support, hosting, data analytics, marketing agencies, and customer service vendors bound by confidentiality agreements.
Regulatory Authorities: Including AGCO and other government agencies for legal compliance, audit, or reporting purposes.
Affiliates and Parent Company: Great Canadian Entertainment, for internal business purposes, subject to strict data protection controls.
Advertising Networks: Third-party networks and analytics providers, where you have granted explicit consent.

Legal Protective Clause: ajax-casino-ca.com does not sell your personal data. Disclosure is limited to the extent permitted by law and under robust data protection agreements.

International Transfers

OBSERVE: Some service providers or affiliates may be located outside Canada.
EXPAND: Where data is transferred internationally, ajax-casino ensures equivalent levels of protection.
REFLECT: International data transfers may occur to the United States, the European Union, or other jurisdictions where our service partners operate. All such transfers are safeguarded by:

Standard Contractual Clauses (SCCs): Data transfer agreements that provide adequate protection under Canadian and international law.
Technical Safeguards: Encryption, access controls, and audit measures.
Contractual Commitments: Service providers are contractually obliged to process data in compliance with Canadian standards and this privacy policy.

Regional Compliance Note: International transfers are conducted in compliance with PIPEDA and AGCO requirements.

Data Retention

OBSERVE: ajax-casino retains personal data only as long as necessary for legal, regulatory, and operational purposes.
EXPAND: Retention periods are determined by the type of data and applicable legal obligations.
REFLECT:

Account Data: Retained for the duration of your account and up to 5 years after closure to comply with KYC/AML laws and resolve disputes.
Transaction Records: Retained for a minimum of 5 years from the date of transaction, as required by AGCO and tax authorities.
Marketing Data: Retained until consent is withdrawn or after 2 years of inactivity.
Cookies & Technical Data: Retention varies by cookie type, but typically no longer than 24 months from the date of collection.

Upon expiration of these periods or upon verified user request (where not restricted by law), data is securely deleted or anonymized.

Your Rights

OBSERVE: You have extensive rights over your personal data under Canadian law, and ajax-casino-ca.com aligns its practices with GDPR standards for maximum protection.
EXPAND: These rights ensure transparency, control, and accessibility regarding your personal information.
REFLECT: You may exercise the following rights at any time:

Access: Request confirmation of whether your data is processed and obtain a copy of your personal information.
Rectification: Request correction of inaccurate or incomplete data.
Erasure ('Right to be Forgotten'): Request deletion of your data where no legal obligation requires its retention.
Restriction of Processing: Request limitation of processing in certain circumstances (e.g., contesting data accuracy).
Objection: Object to processing based on legitimate interests or for direct marketing purposes.
Data Portability: Receive your data in a structured, commonly used, machine-readable format and request its transfer to another provider.
Withdrawal of Consent: Withdraw marketing or cookie consent at any time without affecting the lawfulness of prior processing.

Procedures: Submit requests by email to general@ajax-casino-ca.com or support@ajax-casino-ca.com. We will respond within 30 days of receipt, free of charge, unless requests are manifestly unfounded or excessive. Identity verification may be required for your protection.

Applicable Law: Rights are provided in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), AGCO standards, and, where applicable, Canadian adaptations of international privacy laws.

Cookies & Tracking Technologies

OBSERVE: Cookies and similar technologies are used to enhance your experience and ensure site functionality.
EXPAND: These technologies may be set by ajax-casino-ca.com or third-party service providers.
REFLECT: We use:

Session Cookies: Temporary cookies essential for secure website operation and user authentication, deleted when you close your browser.
Persistent Cookies: Remain on your device for up to 24 months to remember preferences and settings.
Third-Party Cookies: Set by analytics and advertising partners to measure site performance or deliver targeted ads (used only with your consent).

Managing Cookies: You can manage or disable cookies through your browser settings or, where available, the internal cookie preference panel on ajax-casino-ca.com. Disabling certain cookies may affect site functionality.

Data Security

OBSERVE: ajax-casino-ca.com implements robust security measures to protect your data from unauthorized access, misuse, or loss.
EXPAND: Our security framework incorporates internationally recognized standards and regular risk assessments.
REFLECT:

Encryption: All data in transit is protected by TLS 1.2+ encryption; sensitive data at rest is encrypted using industry-standard algorithms.
Access Controls: Strict, role-based access protocols ensure only authorized personnel can access your information.
Multi-Factor Authentication: Enforced for staff and critical system access.
Security Audits: Regular internal and external audits, penetration testing, and vulnerability assessments.
Staff Training: Ongoing staff training on data protection, privacy law, and incident response.
Incident Response: Documented procedures for prompt response to data breaches or security incidents.
Certification: Security controls are designed to align with ISO 27001 and SOC 2 standards, where applicable.

Legal Protective Clause: While we maintain the highest security standards, no system is entirely immune to risk. In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by law.

Complaints & Contacts

OBSERVE: ajax-casino-ca.com provides multiple channels for submitting privacy complaints, questions, or requests.
EXPAND: Our goal is to ensure your concerns are addressed promptly and transparently.
REFLECT: Contact our Data Protection Officer (DPO) or privacy team:

Email: general@ajax-casino-ca.com or support@ajax-casino-ca.com
Phone: Not specified (email preferred for documentation)
Mail: 50 Alexander's Crossing, Ajax, Ontario, L1Z 2E6, Canada
Online Form: Not specified; please use email for privacy requests

Complaint Procedure

Submit your complaint or inquiry to the DPO by email or mail.
We acknowledge receipt within 5 business days and provide a response within 30 days, outlining findings and any remedial actions taken.
If unsatisfied, you may escalate your complaint to the applicable supervisory authority:
- Alcohol and Gaming Commission of Ontario (AGCO): Contact AGCO
- Office of the Privacy Commissioner of Canada: Contact OPC

Escalation Note: You have the right to lodge a complaint with these authorities at any time if you believe your privacy rights have been violated.

Updates

OBSERVE: ajax-casino-ca.com may update this privacy policy to reflect legal or operational changes.
EXPAND: We ensure users are informed of material updates in advance.
REFLECT:

Notification Methods: Policy changes are communicated by email (where provided), website banners, and account dashboard alerts.
Advance Notice: For significant changes, we provide a minimum of 30 days' notice before the changes take effect.
User Options: You may object to changes or close your account if you disagree with updated terms.
Version Control: Last updated: November 6, 2025
Changelog: Material changes will be summarized in an accessible changelog on this page.

Legal Disclaimer: Continued use of ajax-casino-ca.com after the effective date of updates constitutes acceptance of the revised privacy policy.